AMANDA is an integrated ticket response system capable of giving human-like responses based on a number of presets.

AMANDA cuts down much of the need for support staff but does not replace them altogether. It does this by giving a suggestion to the support operator and leaving the choice up to them whether the ticket response fits the context of not. AMANDA streamlines the support process by not only decreasing the time spent per ticket but also the cost per ticket for the company as a whole.

Key features:

• Seamless integration into WHMCS and support ticket panel

• Administrator overview of presets and keywords

• Ability to edit the response before it is sent to customer

• Little to No Server side slowdown - all heavy processing is done on State of the Art, secure servers