The WHMCS Networkissue module replaces the WHMCS’s own feature and provides you some additional features. The differences to the WHMCS own function are:

• Multiple servers can be selected when creating issue messages. This saves time for larger actions / interferences, for example the message does not have to be created x times in the event of a switch failure.
• Only the issues relevant to the client are displayed to him. Where through it is clearer and with large offerers does not feel “one goes here but much oblique” mediated.
• The client can activate an e-mail notification in the client area. Here, he also has the option to select what messages he wants to be informed, e.g. Faults and announcements of maintenance. If the client chooses notifications, he will receive an e-mail containing the relevant system, the estimated duration and a description, after a relevant message has been entered for him. If the issue is marked as “resolved” by the admin, the client gets a new notification. Advantage: fewer support ticks in case of malfunctions where x clients ask why the server is not reachable, since the client was already informed by mail.
• The admin can determine if the customer can see the messages of the last 1.3.6 or 12 months
• If an issue is closed in the Admin area, the start and end times automatically calculate the actual duration. This duration is then displayed in the admin and customer area and can also be displayed in the e-mail notification
• much more...

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