A simple addon that lets a verified user view all his/her tickets and their status. This Addon connects to the API from LiveAgent (https://www.ladesk.com/). They provide a reasonable priced support system. We developed this module because we have multiple channels/product groups.

Setup

Once you have uploaded the script to the addon-folder, activate it.

You will be asked for only two things after you activate the module:

1. Your API-URL (control panel at LiveSupport)
2. Your API Secret Code (control panel at LiveSupport)

How it works

You must add a link to the support area, preferable the main navigation menu - or into a template of your choice. The link is this:

http://URL/?m=liveagent&action=list

When a logged in user go to that URL they will will get a lit of their support tickets (either open or closed). Your users can view the messages in detail.

Note that only verified e-mail users will be able to use it.

In addition to the ticket-list, they can click on the ticket and get a list of all messages on this ticket.

Requirements

You must go into settings at LiveAgent Control panel, API-section and create a new API-key. Give it a random name and only select "View tickets" on permissions. Your key is a string with more than 16 characters, displayed in the interface.

I reccomend to also only allow API access to your install IP to increase security. This is also spesified at their control panel.

Future Plans

• Let users create tickets from inside WHMCS (not only view them).
• Let users close/re-open tickets inside WHMCS.
• Automatic link to the navbar-template