This module acts as a provisioning module (server module) and lets you open a ticket when the core functions of a product are triggered. You can use this module to open a ticket automatically whenever product events occur. Events include creating, suspending, unsuspending, terminating products, renewing, and changing product packages.

This module is helpful for products/services with no provisioning module for automatic setup and managing services like dedicated servers or colocation orders.

Note: This addon supports official WHMCS hooks (TicketOpen & TicketOpenAdmin) when the ticket is opened, so if you are currently using another addon related to the ticket opening (like some SMS addons), our addon also supports it.

Features

• Support core functions including Create, Suspend, Unsuspend, Terminate, Renew and Change Package
• Support for various merge field variables
• Multi-Language Support
• Ability to prevent sending ticket emails
• Ability to send via the desired admin or the client
• Ability to set the status of the opened ticket
• Ability to set the department for ticket

Spotlight

Ticket Templates

You can create ticket templates and use them as product functions. The templates support multi-language, and you can set different departments for each template. The templates are flexible; you can disable ticket emails and set the ticket status. Also, you can use various variables in your ticket subject and message.

Various Field Variables

In the template subjects and messages, you can enter merge field variables, which the system replaces with the user's data when it sends the ticket. The merge fields in your message depend on what type of product you are sending. For example, if it's a ticket for an addon product, you could include addon details and client fields.

Flexible Settings

Using this module, you easily create ticket templates and use them as different product functions. The settings are entirely at your disposal! You can choose the desired ticket template for each product and each function.

Multi-Language Support

You can translate the templates, and WHMCS will open tickets in the client language. The default subject and message are used if the client does not set any language.